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Return Policy
Thank you for visiting SmartCartGrocery.com (hereinafter referred to as “the Website”). We respect your pleasure and want you to be entirely satisfied with your purchase. If you are not pleased for any reason, we provide a 30-day return policy. Please read and comprehend the Return Policy, which covers your rights and duties.
Return Eligible Items 1.1 Return Criteria
The following requirements must be completed in order to be eligible for a refund:
The item must be unopened, unused, and undamaged in its original packaging.
The item must be returned within 30 days of its purchase date.
The item must be returnable, as stated in the product description or as informed by our customer service staff.
1.2 Items That Are Not Returnable
Certain goods are non-refundable, including, but not limited to:
Fresh vegetables, dairy products, and frozen things are examples of perishable commodities.
Items that are customized, customised, or built to order.
Items for health and personal care.
Return Procedure
Requesting a Refund
To initiate a return, please follow these steps:
Contact our customer support team at [email protected] within 30 days of purchase, providing your order details and the reason for the return.
Our customer support team will guide you through the return process and provide a return authorization if applicable.
2.2 Packaging and Shipping
Carefully package the item in its original packaging, ensuring it is well-protected for shipping.
Include the return authorization, if provided, along with your contact information, order details, and reason for return.
Ship the item to the address provided by our customer support team.
You are responsible for the cost of return shipping unless the return is due to our error or a defective item.
Carefully package the item in its original packaging, ensuring it is well-protected for shipping.
Include the return authorization, if provided, along with your contact information, order details, and reason for return.
Ship the item to the address provided by our customer support team.
You are responsible for the cost of return shipping unless the return is due to our error or a defective item.
2.3 Refunds and Inspections
We will advise you of the refund status once we receive and check the returned item.
If the return is accepted, a refund will be sent to the original payment method used at the time of purchase, less any original shipping expenses.
Please allow enough time for your refund to be credited to your account, as processing timeframes vary depending on your banking institution.
Items that are damaged or defective
If you get a damaged or faulty item, please contact our customer service staff at [email protected] right away. Depending on the circumstances, we will assist you in addressing the issue, which may include delivering a new item or granting a refund.
Modifications to the Return Policy
We retain the right, at any time and without notice, to amend or update our Return Policy. Any modifications will take effect shortly after they are posted. Continued use of the Website following any such changes indicates your acceptance of the amended Return Policy. It is your duty to check our Return Policy for modifications on a regular basis.
Thank you for visiting SmartCartGrocery.com
If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact us at [email protected].
Thank you for shopping at SmartCartGrocery.com.